WhatsApp Chatbot for Small Business in Pakistan

Why WhatsApp first?

Most customers already message businesses on WhatsApp, so there is no new app to ask them to install. A chatbot meets them where they are. It is explained from the beginning in what is a WhatsApp AI chatbot.

Six practical uses

• Price and menu questions. The bot shares your menu, services and prices every time someone asks.
• Orders. It collects items, quantity, pickup or delivery and the address, then gives an order number.
• Appointments. Customers pick a day and a free slot in the chat.
• Leads. It records the name, number and what the customer needs, even at night.
• Reminders. It reminds customers before a booking, which helps with no-shows.
• After-hours replies. Customers who write at midnight get an answer at midnight.

Where should you start?

Start with the question your team answers most often. For a restaurant that is usually the menu, so read how to take food orders on WhatsApp. For a clinic or salon it is usually booking, so read how to book appointments on WhatsApp automatically.

Three examples

• A restaurant shares its menu, takes orders for pickup or delivery and gives each order a number.
• A clinic answers timings and fees, offers free slots and reminds patients before the visit.
• A salon shares services and prices, books a slot and sends a reminder.

Common worries

• "Customers will not like talking to a bot." Most customers want a fast, correct answer. Keep a person ready for anything personal.
• "It sounds too technical." You do not need technical skills. You request access, scan a QR code and add your information.
• "I will lose control." Your team shares one inbox, can read every chat and can pause the bot at any time.

How to tell if it is working

• Customers get an answer in seconds, including at night.
• Your staff type fewer repeat answers.
• More orders, bookings and enquiries are captured after hours.
• Fewer appointments are missed because reminders go out automatically.

What does it cost?

Costs depend on the plan and on how many numbers, contacts and messages you need. WhatsApp chatbot cost: what affects the price explains the factors, and the plans page shows current prices in rupees.

Frequently asked questions